AI Workforce

Northwind Dryft Agents: SKU-aligned roles on the Dryft Agents control plane. Retell is the voice engine; Dryft owns branding, tenants, and playbooks.

Activity log

Dryft Agents control plane

Connected (demo)

Path A: Retell = voice engine. Dryft owns branding, tenants, playbooks, and human escalation. This dashboard surfaces the same SKUs as the Agents product; it does not call Retell live.

Deep-link base: https://agents.dryftglobal.com (set via NEXT_PUBLIC_DRYFT_AGENTS_URL)

Open in Dryft Agents Playbooks

Agents live

1 in training or paused

Conversations (30d)

8,086

18.4%across all channels

Hours saved (30d)

983

≈ 1.9 full-time equivalents

Monthly cost

$5,200

all agents

Agent activity, last 30 days

Conversations handled end-to-end vs. those escalated to a person on your team

Nova

Intake Specialist

Live

DA-INIntakeControl planePhoneWeb chatSMS

Playbook: Intake Specialist - New Matter Intake v0.9

Conversations

1,842

Escalated

405

Avg. handle

194s

Resolved without a human78%

312 hrs saved · $1,400/mo

Open in Dryft Agents Details

Atlas

Secretary

Live

DA-SECSecretaryControl planePhoneWeb chat

Playbook: Secretary - Reception & Routing v0.9

Conversations

2,610

Escalated

757

Avg. handle

236s

Resolved without a human71%

428 hrs saved · $1,800/mo

Open in Dryft Agents Details

Scout

CSR Outbound

Live

DA-CSRCSR OutboundControl planePhoneSMS

Playbook: CSR Outbound - Reactivation v0.9

Conversations

3,420

Escalated

198

Avg. handle

61s

Resolved without a human42%

205 hrs saved · $1,600/mo

Open in Dryft Agents Details

Avery

Executive Assistant

Training

DA-EAExecutive AssistantMock modePhoneChatCalendar

Playbook: Executive Assistant - Scheduling & Triage v0.9

Conversations

214

Escalated

Avg. handle

104s

Resolved without a human61%

38 hrs saved · $400/mo

Open in Dryft Agents Details